This Cookie Policy explains how Enable Access Ltd (“Enable Access”, “we”, “our” or “us”) uses cookies and similar technologies on our website.

We are committed to protecting the privacy of our website visitors and customers and complying with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

This policy explains what cookies are, how we use them, and the choices available to you regarding their use.

What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website. They enable websites to recognise your device and store information about your preferences or previous actions.

Cookies help websites function effectively and provide useful information to website owners so that websites can be improved and tailored to users’ needs.

Cookies may be used to:

• Remember user preferences and settings.
• Improve website functionality and performance.
• Assist with security and fraud prevention.
• Store information submitted through website forms.
• Analyse how visitors use our website.
• Provide accessibility enhancements.
• Support marketing and advertising activities where consent has been provided.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website and enable core functionality such as security, navigation, accessibility tools, and form submissions.

Without these cookies, certain services requested by users may not be available.

Examples include:

• Security and anti-fraud cookies.
• Session management cookies.
• Cookie consent preference cookies.
• Accessibility settings cookies.
• Load balancing and website performance cookies.

As these cookies are necessary for the operation of the website, they cannot generally be disabled through our cookie preferences system.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting information anonymously wherever possible.

Information collected may include:

• Pages viewed.
• Time spent on pages.
• Navigation paths.
• Device and browser information.
• General geographic location.
• Website performance metrics.

This information helps us improve the quality, performance, and accessibility of our website.

Functional Cookies

Functional cookies allow the website to remember choices you make and provide enhanced functionality.

Examples include:

• Accessibility preferences.
• User interface settings.
• Language preferences.
• Previously entered form information.
• Display preferences.

Disabling these cookies may affect how certain parts of the website function.

Marketing and Advertising Cookies

Marketing cookies may be used to:

• Measure advertising effectiveness.
• Understand visitor interests.
• Deliver relevant advertisements.
• Prevent repetitive advertisements.
• Evaluate marketing campaigns.

These cookies will only be used where you have provided your consent.

First-Party and Third-Party Cookies

First-Party Cookies

First-party cookies are set directly by Enable Access and are used to support the operation and functionality of our website.

Third-Party Cookies

We may use carefully selected third-party providers to assist with website functionality, analytics, accessibility services, communication tools, and marketing activities.

These providers may place cookies on your device when you interact with our website.

Examples may include:

• Analytics providers.
• Accessibility software providers.
• Embedded video services.
• Social media platforms.
• Customer support tools.

Third-party providers operate under their own privacy and cookie policies.

Session and Persistent Cookies

Session Cookies

Session cookies are temporary cookies that are deleted automatically when you close your browser.

They assist with navigation and functionality during a browsing session.

Persistent Cookies

Persistent cookies remain on your device until they expire or are manually deleted.

These cookies help remember preferences and provide an improved user experience on future visits.

How We Use Cookies

Enable Access uses cookies to:

• Ensure our website functions correctly.
• Improve accessibility features.
• Enhance website security.
• Understand visitor behaviour.
• Improve website performance.
• Remember user preferences.
• Manage cookie consent choices.
• Support communications and enquiries.
• Monitor technical issues and website errors.

Managing Your Cookie Preferences

When you first visit our website, you may be presented with a cookie banner or preference centre allowing you to manage your cookie choices.

You may choose to:

• Accept all cookies.
• Reject non-essential cookies.
• Manage cookie preferences by category.

You may update your preferences at any time through the cookie settings available on our website, where provided.

Browser Controls

Most web browsers provide tools allowing you to manage cookies.

You can usually:

• View cookies stored on your device.
• Delete cookies.
• Block all cookies.
• Block third-party cookies.
• Clear cookies when closing your browser.
• Set browser notifications for new cookies.

Please note that disabling certain cookies may affect website functionality and could prevent some features from working correctly.

For further information about managing cookies, visit:

https://www.aboutcookies.org

Analytics Services

Enable Access may use analytics services to better understand website usage and improve the services we offer.

Analytics information may include:

• Device type.
• Browser type.
• Operating system.
• IP address information.
• Pages visited.
• Time spent on the website.
• Referring websites.

Where required by law, analytics cookies will only be activated following the receipt of appropriate consent.

Accessibility Commitment

As a provider of accessibility solutions, Enable Access is committed to ensuring our website and cookie controls are as accessible as reasonably possible.

We aim to provide:

• Clear and easy-to-understand information.
• Accessible cookie preference controls.
• Keyboard-accessible functionality.
• Support for assistive technologies where technically feasible.

If you experience any difficulties using our website or managing your cookie preferences, please contact us and we will do our best to assist.

Changes to This Policy

We may update this Cookie Policy from time to time to reflect:

• Changes in legislation.
• Regulatory requirements.
• Industry best practice.
• Technological developments.
• Changes to our website or services.

Any updates will be published on this page and take effect immediately upon publication unless otherwise stated.

Contact Us

If you have any questions regarding this Cookie Policy, please contact:

Enable Access Ltd
Website: www.enable-access.com
Email: sales@enable-access.com

Telephone: 0044 (0)20 8275 0375

For more information about how we handle personal data, please refer to our Privacy Policy.

This Legal Notice governs your use of the Enable Access Ltd website and all content, documents, information, products, services, communications, and materials made available through it.

By accessing, browsing, or using this website, you confirm that you accept this Legal Notice and agree to comply with it. If you do not agree with any part of this Legal Notice, you should discontinue use of the website immediately.

Company Information

This website is owned and operated by Enable Access Ltd (“Enable Access”, “we”, “our”, or “us”).

Any references to Enable Access throughout this website and associated documentation refer to Enable Access Ltd and its employees, directors, representatives, contractors, agents, and authorised partners where applicable.

Website Content

The content of this website is provided for general information purposes only and is intended to assist customers in understanding our products, services, and areas of expertise.

Whilst Enable Access makes reasonable efforts to ensure that all information provided on this website is accurate, complete, and up to date, we do not warrant, represent, or guarantee that:

• Information on this website is accurate, complete, reliable, or current.
• Product specifications, images, descriptions, dimensions, compatibility details, or technical information are free from errors or omissions.
• Product availability will remain unchanged.
• Pricing information is free from typographical, technical, or administrative errors.
• Website content will always be available without interruption.

The information contained on this website should not be relied upon as professional advice, technical advice, legal advice, medical advice, occupational therapy advice, engineering advice, accessibility consultancy, or any other regulated professional advice.

Customers should seek independent professional advice where appropriate before making decisions based on information published on this website.

Product Information and Specifications

Enable Access supplies a wide range of accessibility products, assistive technology solutions, mobility products, workplace adaptations, educational support products, sensory equipment, and related services.

Product information provided by manufacturers may change without notice. Manufacturers may modify design specifications, dimensions, features, software, functionality, colours, accessories, materials, or packaging from time to time.

Product photographs, illustrations, diagrams, videos, demonstrations, and marketing materials are intended for illustrative purposes only. Actual products supplied may vary.

Customers are responsible for ensuring that products are suitable for their own requirements before purchase. Where compatibility, accessibility requirements, installation conditions, environmental factors, or specialist applications are significant, customers should seek confirmation from Enable Access prior to placing an order.

Quotations and Pricing

Any quotation provided by Enable Access, whether through this website, by telephone, email, written correspondence, or otherwise, is provided in good faith but does not constitute a binding contractual offer.

Quotations are subject to:

• Product availability.
• Supplier availability.
• Pricing verification.
• Technical validation.
• Withdrawal or amendment prior to acceptance.

Enable Access reserves the right to refuse, decline, or cancel any order where a genuine pricing error, description error, technical error, or system error has occurred.

Unless expressly stated otherwise:

• Prices are quoted in Pounds Sterling (£).
• Prices may be subject to VAT at the prevailing rate.
• Delivery, installation, training, support, and other services may attract additional charges.

Intellectual Property Rights

All intellectual property rights in this website and its content are owned by or licensed to Enable Access unless otherwise stated.

This includes, but is not limited to:

• Website design.
• Text and written content.
• Logos.
• Branding.
• Graphics.
• Product information.
• Software.
• Documents and downloads.
• Photographs and images.
• Audio and video content.
• Databases.
• Technical documentation.

All intellectual property rights are reserved.

You may:

• View website content for personal and business information purposes.
• Print reasonable extracts for your own use.
• Download documents where expressly permitted.

You may not:

• Reproduce website content for commercial purposes.
• Copy substantial portions of the website.
• Modify content.
• Republish content.
• Distribute content.
• Sell content.
• Create derivative works.
• Remove copyright notices.
• Use automated systems to download, scrape, extract, harvest, or reproduce information from the website without prior written consent.

Unauthorised use of website content may result in legal action.

Website Availability

Enable Access aims to ensure that this website is available and functions correctly at all times. However, we do not guarantee uninterrupted access to the website.

Access may be suspended, restricted, limited, or interrupted due to:

• Routine maintenance.
• Emergency maintenance.
• Security incidents.
• Network failures.
• Power failures.
• Third-party service interruptions.
• Software updates.
• Circumstances outside our reasonable control.

Enable Access shall not be liable for any loss or inconvenience arising from website downtime or service interruption.

Security

Although reasonable technical and organisational measures are employed to protect this website and associated systems, no internet-based service can be guaranteed to be completely secure.

Users are responsible for ensuring that:

• Their own systems are protected.
• Appropriate antivirus and security software is installed.
• Files downloaded from the website are checked before use.

Any attempt to gain unauthorised access to the website, server infrastructure, databases, networks, or systems connected to this website is strictly prohibited and may be reported to law enforcement authorities.

Third-Party Websites

This website may contain links to third-party websites, applications, software, services, or resources.

These links are provided solely for convenience and information purposes.

Enable Access:

• Does not control third-party websites.
• Does not verify all third-party content.
• Does not endorse third-party organisations unless expressly stated.
• Does not guarantee the accuracy of third-party information.
• Is not responsible for the availability, security, content, or privacy practices of third-party websites.

Users access third-party websites entirely at their own risk.

User Submissions and Communications

Where users submit enquiries, ideas, suggestions, comments, feedback, reviews, testimonials, or other communications to Enable Access, we reserve the right to review, retain, and use such communications for legitimate business purposes.

By submitting content to Enable Access, you confirm that:

• You own or have permission to provide the content.
• The content does not infringe the rights of any third party.
• The content is not defamatory, unlawful, misleading, threatening, or offensive.

Personal information submitted through the website will be processed in accordance with our Privacy Policy and applicable data protection legislation.

Limitation of Liability

To the fullest extent permitted by law, Enable Access excludes all liability for any direct, indirect, incidental, special, punitive, or consequential losses or damages arising from:

• Accessing or using this website.
• Inability to access the website.
• Reliance upon website information.
• Technical errors.
• Website interruptions.
• Data loss.
• System failures.
• Viruses, malware, ransomware, or other harmful software.
• Inaccuracies or omissions in website content.
• Third-party websites linked from this website.

This includes, without limitation:

• Loss of profits.
• Loss of contracts.
• Loss of revenue.
• Loss of data.
• Loss of business opportunity.
• Loss of goodwill.
• Business interruption.

Nothing in this Legal Notice excludes or limits liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of statutory rights.
• Any liability that cannot be excluded or restricted under the laws of England and Wales.

Data Protection and Privacy

Enable Access is committed to protecting personal data and processing information lawfully, fairly, and transparently.

Any personal information submitted through this website will be handled in accordance with:

• Applicable data protection legislation.
• Our Privacy Policy.
• Our Cookie Policy.

Users should review those documents to understand how personal information is collected, processed, stored, and protected.

Acceptable Use

You must use this website lawfully and responsibly.

You must not:

• Attempt unauthorised access to any part of the website.
• Introduce viruses, trojans, worms, malware, or malicious code.
• Conduct denial-of-service attacks.
• Interfere with website functionality.
• Use the website for unlawful purposes.
• Harvest data without permission.
• Misrepresent your identity.
• Upload harmful, offensive, defamatory, or unlawful content.

Enable Access reserves the right to suspend or terminate access where misuse is suspected.

Accessibility Commitment

As a specialist accessibility company, Enable Access is committed to providing an inclusive online experience wherever reasonably practicable.

We continually seek to improve the accessibility, usability, and compatibility of our website for people using assistive technologies and alternative methods of access.

Should you experience accessibility difficulties while using our website, we encourage you to contact us so that we can provide assistance or alternative formats where reasonably available.

Changes to This Legal Notice

Enable Access reserves the right to modify, update, replace, or amend this Legal Notice at any time.

Any amendments shall take effect when published on this website.

Users are encouraged to review this Legal Notice regularly to ensure continued awareness of its contents.

Governing Law and Jurisdiction

This Legal Notice, together with any dispute, claim, or matter arising from or relating to the use of this website, shall be governed by and interpreted in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to hear and determine any dispute arising from or connected with this website, except where mandatory consumer protection laws provide otherwise.

Contact Details

If you have any questions regarding this Legal Notice, please contact:

Enable Access Ltd
Website: www.enable-access.com
Email: sales@enable-access.com

Telephone: 0044 (0)20 8275 0375

For information about how we process personal data, please refer to our Privacy Policy and Cookie Policy.

Returns, Refunds and Cancellation Policy

This Returns, Refunds and Cancellation Policy explains the rights and obligations of customers purchasing products from Enable Access Ltd (“Enable Access”, “we”, “our”, or “us”) through our website, by telephone, by email, through quotations, or by any other distance selling method.

This policy distinguishes between purchases made by consumers and those made by business customers, as different legal rights apply.

Nothing in this policy affects any statutory rights available under applicable law.

1. Scope of this Policy

This policy applies to purchases made:

• Through the Enable Access website.
• By telephone.
• By email.
• Through accepted quotations.
• Through remote sales and distance selling methods.
• Through direct communication with Enable Access representatives.

This policy applies to products supplied by Enable Access unless otherwise stated in writing.

2. Consumer Cancellation Rights

Where a customer is purchasing as an individual for personal use and is therefore considered a consumer, most purchases made online, by telephone, or by email will qualify as distance sales.

Consumers have the right to cancel most purchases within 14 calendar days without giving any reason.

The cancellation period begins on the day after the consumer, or a person nominated by the consumer, takes physical possession of the goods.

Where an order consists of multiple deliveries, the cancellation period begins when the final item is received.

3. How to Cancel a Consumer Order

To exercise your right to cancel, you must clearly notify Enable Access before the expiry of the 14-day cancellation period.

Cancellation requests may be submitted by:

• Email.
• Letter.
• Website contact form.
• Telephone.
• Any other written communication method agreed by Enable Access.

To help us process your request efficiently, please provide:

• Your name.
• Order number.
• Delivery address.
• Contact details.
• Details of the product(s) concerned.
• A statement confirming your wish to cancel the order.

4. Returning Goods Following Cancellation

Following cancellation, consumers must return the goods within 14 calendar days of notifying Enable Access of their decision to cancel.

Items should be returned:

• In a complete condition.
• With all accessories, manuals, components and fittings.
• In the original packaging where reasonably possible.
• Adequately protected during transit.

Whilst original packaging is preferred, a return will not automatically be refused solely because original packaging is unavailable, provided the goods are properly protected for return transportation.

5. Inspection and Reasonable Handling

Consumers have the right to inspect products in the same way that they might inspect them in a retail environment before making a purchasing decision.

Customers should not:

• Install products permanently.
• Modify products.
• Damage products.
• Use products beyond what is reasonably necessary to assess suitability.

Where returned goods show signs of excessive handling, misuse, installation, damage, missing components, or deterioration beyond what would be expected during normal inspection, Enable Access reserves the right to make a deduction from any refund to reflect the reduction in value.

6. Refunds Following Cancellation

Where a valid cancellation has been exercised, Enable Access will refund:

• The purchase price paid for the goods.
• The cost of standard outbound delivery paid at the time of purchase.

Refunds will normally be processed using the original payment method.

Refunds will be made within 14 days of:

• Receiving the returned goods; or
• Receiving satisfactory evidence that the goods have been returned.

Where expedited, premium, timed or specialist delivery services were selected, only the equivalent standard delivery charge will be refunded.

7. Consumer Return Costs

Unless goods are faulty, not as described, damaged on arrival, or supplied incorrectly by Enable Access, consumers are responsible for the cost of returning cancelled items.

Customers are strongly advised to use:

• Tracked delivery services.
• Signed-for delivery services.
• Suitable transit insurance where appropriate.

Enable Access cannot accept responsibility for items lost or damaged during return transit where the customer arranged the return.

8. Collection Services

For larger products, specialist accessibility equipment, heavy items, or products that customers are unable to return independently, Enable Access may be able to arrange collection.

Collection services may be chargeable and the applicable charges will be advised before any collection is arranged.

The availability of collection services may depend on:

• Product type.
• Location.
• Accessibility requirements.
• Courier availability.

9. Products Excluded from Cancellation Rights

The statutory cancellation right may not apply to certain products, including:

• Bespoke or custom-manufactured products.
• Made-to-measure ramps.
• Special-order products sourced specifically for a customer.
• Personalised products.
• Custom adaptations or modifications.
• Software licences that have been activated.
• Digital products supplied electronically once access has commenced.
• Any product exempted under applicable legislation.

These products may only be returned if faulty, incorrectly supplied, or otherwise required by law.

10. Faulty, Damaged or Incorrectly Supplied Goods

Enable Access is committed to supplying products that:

• Match their description.
• Are of satisfactory quality.
• Are fit for their intended purpose.

If goods arrive:

• Damaged.
• Faulty.
• Defective.
• Incomplete.
• Incorrectly supplied.

Customers should contact Enable Access as soon as reasonably possible so that appropriate remedial action can be taken.

Where a fault is confirmed, Enable Access may, depending on the circumstances:

• Repair the product.
• Replace the product.
• Provide replacement components.
• Offer a refund.
• Offer an appropriate price reduction.

The remedy offered will depend on the nature of the fault, the age of the product, manufacturer requirements, and applicable consumer rights.

11. Warranty Claims

Products supplied by Enable Access may benefit from a manufacturer warranty and/or an Enable Access warranty.

Warranty periods vary according to product type and manufacturer.

Warranty coverage generally applies to manufacturing defects and component failures arising during normal and intended use.

Warranty coverage does not usually extend to:

• Accidental damage.
• Impact damage.
• Misuse.
• Neglect.
• Improper installation.
• Unauthorised modifications.
• Water ingress where not designed for such use.
• Normal wear and tear.
• Cosmetic damage.
• Consumables.

Where a warranty claim is made, Enable Access may require:

• Photographs.
• Diagnostic information.
• Return of the product.
• Inspection by the manufacturer.

Where a fault covered by warranty is verified, Enable Access will arrange an appropriate remedy.

12. Business Customer Orders

The rights set out in Sections 2 to 8 of this policy apply to consumers only.

Customers purchasing on behalf of:

• Companies.
• Partnerships.
• Public sector organisations.
• Charities.
• Educational establishments.
• Healthcare organisations.
• Sole traders acting in the course of business.

are generally considered business customers.

13. No Cooling-Off Period for Business Customers

Business customers do not benefit from statutory consumer cancellation rights.

Orders placed by business customers through:

• Telephone.
• Email.
• Website.
• Purchase order.
• Accepted quotation.

form legally binding business-to-business transactions once accepted by Enable Access.

Business customers do not have an automatic right to cancel simply because they have changed their mind, ordered the wrong item, no longer require the product, or have found a cheaper alternative.

14. Business Returns by Agreement

Enable Access may, entirely at its discretion, agree to accept a return from a business customer.

Any such return is subject to prior written approval.

Approval may depend upon:

• Product condition.
• Product age.
• Manufacturer acceptance.
• Packaging condition.
• Resale potential.

Approval to return goods does not guarantee entitlement to a full refund.

15. Business Restocking Charges

Where a non-faulty product is accepted for return from a business customer, Enable Access reserves the right to apply:

• Restocking charges.
• Administration charges.
• Collection costs.
• Manufacturer handling fees.
• Repackaging costs.
• Inspection costs.

Any applicable charges will be advised before a return is authorised.

16. Special Order and Custom Products

Products that are:

• Made to order.
• Custom manufactured.
• Specially sourced.
• Modified to customer requirements.
• Built to customer specification.

cannot normally be cancelled or returned unless:

• The item is faulty.
• The item does not meet the agreed specification.
• A legal obligation requires the return to be accepted.

This applies to both consumer and business customers.

17. Return Authorisation Process

Before returning any product, customers should contact Enable Access to obtain return instructions.

To assist with processing, customers may be asked to provide:

• Order number.
• Product details.
• Serial numbers.
• Description of the reason for return.
• Photographs where relevant.

Unauthorised returns may result in delays in processing.

18. Inspection of Returned Goods

Returned items may be inspected upon receipt.

Inspection may include assessment of:

• Product condition.
• Completeness.
• Packaging.
• Signs of misuse.
• Installation damage.
• Missing accessories.
• Reported faults.

Where applicable, items may be forwarded to manufacturers for technical evaluation.

19. Limitation of Liability

Nothing within this policy excludes or limits any rights that cannot lawfully be excluded under the laws of England and Wales.

Except where required by law, Enable Access shall not be liable for:

• Consequential losses.
• Indirect losses.
• Loss of profits.
• Loss of contracts.
• Loss of business opportunity.
• Losses arising from customer misuse of products.

20. Contact Us

For cancellations, returns, warranty claims, delivery issues or product concerns, please contact:

Enable Access Ltd
Website: www.enable-access.com
Email: sales@enable-access.com
Telephone: 0044 (0)20 8275 0375

Our customer service team will be happy to assist and advise on the most appropriate return, repair, replacement or refund procedure.