Privacy Policy

What Information Do We Collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information

What Do We Use Your Information For?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
  • To send periodic emails (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.) Note: If at any time you would like to unsubscribe from receiving future emails, please reply to us and ask to be taken off the mailing list.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do We Use Cookies? 

A cookie is a small text file stored by your web browser on your computer (or laptop, phone, etc.) when you use our website. Cookies are used to provide customised content, access to the full functionality of the website and information on the use of the website.

We only use strictly necessary cookies (essential to the operation of the website), performance cookies which collect anonymous information about the usage of our website and functionality cookies which allow the website to remember the choices you make.

Should you wish to restrict or block cookies which are set by our website you can do this through your browser settings. The ‘help’ function within your browser or the manual that comes with your device should tell you how. Please be aware that restricting cookies may impact the functionality of our website.

Do We Disclose Any Information To Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy.

Changes To Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Enable Access
Marshmoor Works
Great North Road
North Mymms
Hatfield
AL9 5SD
UK

sales@enable-access.com
+44 (0)20 8275 0375

Equality Policy

Enable Access is an equal opportunities employer. We welcome all applications regardless of race, colour, nationality, ethnic or national origins, disability, age, religion or belief.  Applications from ethnic minorities are particularly welcome as they are currently underrepresented in our workforce.

Recruitment is carried out through professional recruitment agencies and other government-sponsored agencies, who are fully briefed regarding Enable Access’ employment policy.

As part of its equality policy, the company is committed to promoting a good and harmonious working environment where every worker is treated with respect and dignity. No one should feel threatened, intimidated or degraded on grounds of race, colour, nationality, ethic or national origin, sex, married status, age, disability, physical characteristics, health, religion or belief.

The policy also covers harassment that falls outside the above criteria and that can be classed as bullying.

Harassment at work is unacceptable behaviour and will not be permitted or condoned.

All workers have a right to work in an environment that:

  • Is free from abuse or insults
  • Is safe
  • Promotes dignity at work
  • Encourages individuals to treat each other with respect
  • Values politeness
  • Is open and fair, and
  • Encourages individuals to support each other

All workers have a responsibility to:

  • Support anyone who says they have been bullied or harassed, and to be sensitive to their feelings and perceptions of the situation
  • Encourage them to seek help; and
  • Refrain from taking part in, encouraging or condoning gossip about cases of alleged or actual harassment or bullying

Complaints of harassment or discrimination will be dealt with through the complaints procedure. Disciplinary action, including dismissal, may be taken against any worker found responsible for harassment or discrimination.

All workers must comply with this policy.

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third-party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Legal Notice

The information on this site is provided on an “As is” and “As available” basis without any warranties or representation, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non-infringement.

Reasonable care has been taken to ensure that the site content is accurate and up-to-date, however, Enable Access makes no warranties or representations about the accuracy, sequence, timeliness or completeness of the site content and may discontinue distributing the site without prior notice. The information on this site is intended for general guidance ONLY.

Enable Access disclaims any control over, relationship with, or endorsement of sites to which the site is linked. Any comments sent to Enable Access regarding this site to become the property of Enable Access and may be used without limitation. Received comments will not be treated as confidential although personal information will be.

Neither Enable Access nor its affiliates shall be liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to or use of any content on this site including viruses, regardless of the accuracy or completeness of any such content.

This Legal Notice shall be governed by English Law. Any dispute arising out of or in relation to this Legal Notice which cannot be solved amicably shall be decided by the Courts of England.

Disclaimer

Enable Access, AccessCentre, Aerolight, ExitMaster & RampCentre are registered trademarks of Enable Access. We undertake a policy of continual review and research, which may lead to changes in product appearance and specification. Information is given for guidance only; customers take ultimate responsibility for purchasing decisions. Welcome, Rollout-Trackway, Doorline, Gripline, Rampkit, Ultralight, Permaramp, Connectplatform, Utilityramp and Swift Ramp System are trademarks of Enable Access.

Modern Slavery & Trafficking Policy

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain.

Enable Access is committed to improving our practices to combat slavery and human trafficking and ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business.

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes Enable Access slavery and human trafficking statement.

Our Modern Slavery and Human Trafficking Policy demonstrates our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking are not taking place anywhere in our supply chains.

As part of our initiative to identify and mitigate risk, we monitor potential risk areas in our supply chains and protect whistle-blowers.

To ensure all those in our supply chain and contractors comply with our values we keep in regular contact with our suppliers on this issue.

To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we may provide training to our staff if it becomes apparent this is required. We may also require our business partners to provide training to their staff and suppliers and providers.

This policy will be reviewed annually.

Returns Policy

For all non-custom products Enable Access offers a comprehensive returns policy in accordance with the Distance Selling Regulations.  Upon receipt of your order, in the unlikely event that you decide the ramp you have purchased is not suitable for your needs, you can simply return it to us within 7 days for a full refund, providing the product(s) are in a re-saleable condition.  Unfortunately, we cannot refund the cost of delivery or of returning an item (unless the items are faulty as explained below).

For your protection, we do recommend that you pay for a tracked or signed delivery as Enable Access cannot accept any liability for loss or damage incurred on return. Of course, you may open the packaging to try out your ramp, but we do ask that this is done with care so that it can be used to re-package the ramp if you do require to return it to us.  For customers that are unable to repackage or return the product to us, we can provide this service for you at various fees depending on the type of item you are returning.

If you have any concerns regarding your order or would like to return your ramp, please contact us for us to deal with your query efficiently and advise you of the returns procedure.
Enable Access is dedicated to being a reliable and trustworthy supplier.  We do our utmost to ensure that we supply you with products that address your needs and are fit for purpose.  However, in the unlikely event that your ramp develops a fault within its agreed warranty we will arrange its inspection and collection at our expense and offer you a complete refund or replacement.
To return a faulty item, please phone 020 8275 0375 to speak to one of our friendly customer service advisors.

Please note that returns of custom or special order products cannot be accepted.