For all non-custom products Enable Access offers a comprehensive returns policy in accordance with the Distance Selling Regulations. Upon receipt of your order, in the unlikely event that you decide the ramp you have purchased is not suitable for your needs, you can simply return it to us within 7 days for a full refund, providing the product(s) are in a re-saleable condition. Unfortunately we cannot refund the cost of delivery or of returning an item (unless the items are faulty as explained below).
For your protection we do recommend that you pay for a tracked or signed delivery as Enable Access cannot accept any liability for loss or damage incurred on return. Of course, you may open the packaging to try out your ramp, but we do ask that this is done with care so that it can be used to re-package the ramp if you do require to return it to us. For customers that are unable to repackage or return the product to us, we can provide this service for you at various fees depending on the type of item you are returning.
If you have any concerns regarding your order or would like to return your ramp, please contact us for us to deal with your query efficiently and advise you of the returns procedure.
Enable Access is dedicated to being a reliable and trustworthy supplier. We do our utmost to ensure that we supply you with products that address your needs and are fit for purpose. However, in the unlikely event that your ramp develops a fault within its agreed warranty we will arrange its inspection and collection at our expense and offer you a complete refund or replacement.
To return a faulty item, please phone 020 8275 0375 to speak to one of our friendly customer service advisors.
Please note that returns of custom or special order products cannot be accepted.